Refund and product policy
Refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your product must be unused and in the same condition as when you received it. It must also be in the original packaging. Also, additional non-returnable items are gift cards
To complete your return, we need a receipt or purchase invoice.
There are some cases where only partial refunds are granted:
- Any item not in its original condition, damaged or missing parts due to reasons not attributable to us.
- Any item returned more than 30 days after delivery
Refunds
Once your return has been received and inspected, we will email you to notify you that we have received the returned product. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit automatically applied to your credit card or original payment method within a certain number of days.
Delayed or non-refundable refunds
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company, it may take some time before the refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all this and have not yet received your refund, please contact us at our email address hello@laira.gr.
Returns on products on sale or on sale
Refunds are allowed on regular priced products only. Discounted products cannot be returned.
Exchanges
We only replace items if they are faulty or damaged. If you want to exchange it for the same product, email us at hello@laira.gr and send your product to our address.
Gifts
If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, you will be mailed a gift certificate.
If the item was not marked as a gift at the time of purchase, or if the giver sent the order to themselves to give to you later, we will send a refund to the giver and they will know about your return.
Shipments & Returns
To return your product, you must mail your product to our address.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to arrive may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned product.
You need help;
Contact us at hello@laira.gr for questions about refunds and returns.
