Returns Policy

Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your product must be unused and in the same condition as when you received it. It must also be in its original packaging. Also, gift cards are considered additional non-returnable items. To complete your return, we need a receipt or proof of purchase.

There are some cases where only partial refunds are granted:

• Any item that is not in its original condition, is damaged or parts are missing through no fault of ours.
• Any item returned more than 30 days after delivery

Refunds

Once we have received and checked your return, we will email you to let you know that we have received your returned item. We will also notify you of the approval or rejection of your return.

If approved, then your return will be processed and the credit automatically applied to your credit card or original payment method within a specified number of days.

Late or incomplete returns

If you haven't received a refund yet, please check your bank account again first. Then contact your credit card company, it may take some time for your refund to be officially posted. Then contact your bank. There is often some processing time before the refund is posted.

If you've done all of this and still haven't received your refund, please contact us at {email address}.

Offers Discounts & Returns

Only regularly priced items can be returned. Products with discounts or refunds cannot be returned.

Exchanges

We only replace items if they are faulty or damaged. If you would like to exchange it for the same item, please email us at {email address} and send your item to us

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once you receive the returned product, you will be mailed a gift certificate.

If the item was not marked as a gift when purchased or the gift giver had sent the order to themselves to give to you later, we will send a refund to the giver and they will be notified of your return.

Returns upon shipment

To return your product, you must mail your product to our address.

You will be responsible for paying your own shipping costs for the return of your product. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the product you return.

The use of the online pages and services provided to the visitor/user, from the website https://laira.gr/ hereinafter "the company", presupposes your unreserved agreement with the Privacy Policy on the Protection of Personal Data of this website. Therefore, the visitor/user must carefully read the contents of this page before using the services of our website. If you do not agree, you should leave it and NOT make any use of its services and content.
This privacy policy may change from time to time in accordance with legislation or industry developments. We will not expressly notify our customers or website users of these changes. Instead, we encourage you to periodically check this page for any changes to this privacy policy. Continuing to use the website https://laira.gr/ even after any changes to the Privacy Policy means your unconditional acceptance of these terms.

Privacy

We collect and process your personal data only when absolutely necessary.
We will never sell, rent, distribute, or otherwise make public your personal data.
If you are under 16 years of age, you MUST have your parents' consent before using the services of this website.

Relevant legislation

Along with our company's internal IT systems, this website has been designed to comply with the following laws/regulations regarding the protection of users' personal data:

EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation (GDPR) 2018
Personal information this website collects and why we collect it
This website collects and uses personal information for the following reasons:

Website traffic monitoring

Like most websites, this one uses Google Analytics (GA) to track user activity. We use this data to determine the number of people using our website, to better understand how they find and use our websites, and to see their journey through the website. Although GA records data such as your geographic location, device, web browser and operating system, none of this information makes you personally identifiable to us. GA also records your computer's IP address, which could be used to identify you, but Google does not give us access to this. We consider Google to be a third party data processor which is compatible with the requirements of European legislation.

Contact forms and email links

In the event that you choose to contact us using a contact form or a link in our email, none of the data you provide will be stored by this website or transferred to or processed by any third party data processor as defined below under "Our Third Party Data Processors". Instead, this data will be sent to us in an email message via SMTP (Simple Mail Transfer Protocol). Our SMTP servers are protected by TLS (sometimes known as SSL) security protocol, which means that email content is encrypted before it is sent over the internet. Email content is decrypted by our local computers and devices.

You need help;

Please contact us at {email} for questions about returns and returns.